Daily Interaction, Communication, and Engagement!

Daily Interaction, Communication, and Engagement! One of the most difficult, challenging and inconsistently tasks executed in most organizations.  The daily interaction, communication, and engagement with front line employees are the most important consistent activity across the service industry to be successful.  And yet it’s one of the most difficult, challenging and inconsistently tasks executed in […]

Throwing Technology At A Problem Isn’t The Solution

Throwing Technology At A Problem Isn’t The Solution! Success depends on IT initiatives clearly aligned to business goals, IT excellence, and driving technology innovation. Imagine… your best team is now everywhere, all around the world delivering consistent execution of their jobs with consistent guest experience, with a strong brand equity value expansion, improved bottom and […]

Why Are Wholesale And OTA Partners A Love-Hate Relationship For Hoteliers?

Why Are Wholesale And OTA Partners A Love-Hate Relationship For Hoteliers? How To Understand How It Works And Implement transformations. Working as a hotelier for many years, a common topic of conversation before the pandemic, and even more often now, is how hotels are undercut by unpackaged wholesale rates through third parties like OTAs and […]

Twelve Hotel Business Strategies For 2022 And Beyond

Twelve Hotel Business Strategies For 2022 And Beyond Making Money And Driving Sustainable Profitable Revenues I worked many years in the hospitality industry and it is something I always enjoyed and is part of my soul. Communicating daily to various hospitality leaders and enthusiasts, I believe hospitality needs to be able, to quickly move from one hotel business strategy to another. The […]

Harnessing The Power Of Technology For Transformation

Harnessing The Power Of Technology For Transformation Many leaders, their fear of technology is getting in the way.The 6 biggest myths around digital transformation Applied properly, digital transformation can: Identify new revenue streams and deliver sustainable profitability Transform Work Culture Enhance employee engagement and productivity Improve operational efficiency and cost management Boost guest satisfaction Protect […]